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For non-urgent enquiries, the form below reaches the right person. If you are dealing with an active incident, call the response line directly.

Direct lines

Active incident
+55 11 4003-2210 — answered around the clock
General enquiries
[email protected]
Office
Av. Brigadeiro Faria Lima, 3477, 14º andar
Itaim Bibi, São Paulo — SP, 04538-133
Hours
Monday to Friday, 9h–18h (BRT)
Response line: 24/7
Registration
CNPJ 42.318.557/0001-09

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If you think something is already wrong, do not wait for certainty. Call us. The first hour is the one that matters most.